Member Account Changes (Prince George Members)

The system integration will include a data merger to unify account features between Interior Savings and Spruce.
This will involve a number of adjustments to account numbers, packages, and statements.

Account Numbers

After April 23, account numbers will change for all products. These will appear on your statements and within your online banking. However, your membership number will not change. Your new account numbers will simply link to your existing membership number.

If you have cheques for your accounts, you will not have to get new ones, but future cheque orders will require your new account number.

Shared Accounts

Going forward post-integration, each member will receive their own monthly statement that includes all accounts on which they are a signer.

If you’re the first named person on an account, you’ll continue to receive paper or e-Statements based on your selected preference. However, if you’re the second named person, you’ll no longer receive paper statements by mail. For electronic access, you can sign up for e-Statements by contacting your branch or our Member Service Centre at 250-562-5415.

Account Statements

There will be a couple of changes to the frequency of your account statements:

Semi-Annual & Annual Statements – These statement types will no longer be provided. Members who currently receive them will instead begin receiving monthly e-Statements.
April Statements – For the month of April, you can expect to receive two statements. The first will cover your banking activity leading up to April 20. The second will be for any banking activity you have from April 24 to month end.

Your month-end service charge will only appear on the second statement you receive but will still be based on the total transaction count for April.

A reminder of these changes will be communicated on the April month-end statement

Overdraft Protection

After the integration, there will be an adjustment to how overdraft protection is acquired for accounts. Previously, preauthorized transactions or cheques exceeding the account balance or overdraft limit were reviewed on a by case basis. Going forward, this will be automated, and overdrafts incurred outside the account balance or current overdraft limit will be rejected and charged a fee.

To ensure peace of mind, you can proactively apply for overdraft protection or use Coverdraft – our electronic service which allows you to set up automatic transfers from another account to your overdrawn account, so no items are returned

Updates to Spruce Member Account Packages

Personal Accounts

Spruce Member Account	What's Changing?
Chequing10 Package	Account name will change to Basic Package
Chequing50 Package	Account name will change to Smart Package Free Canadian & US bank drafts will now be included Monthly fee will be waived with a minimum monthly balance of $2,000 $10 safety deposit box discount will now included
Chequing Unlimited Package	Account name will change to Ultimate Package Free Canadian & US bank drafts will now be included $10 safety deposit box discount will now be included
USD Cheq10	Account name will change to US Chequing Account will now have no monthly fee Two free transactions will be included per month

Senior Accounts

After the data merger, senior members will still enjoy free, unlimited transactions, but there will be some changes and additional benefits to their accounts:

Spruce Member Account

What's Changing?

Golden50 Package &

Golden Unlimited Package

Accounts will be merged into one account – the Horizon Package
Free Canadian & US bank drafts will now be included
$10 safety deposit box discount will now included
Two free US withdrawals will now be included per month
Cheque orders will be charged a fee
Starting January 1, 2024, eligibility requirements will change from age 59 to age 60

Youth Accounts

After the data merger, youth members will still enjoy all the great features of the <25 Chequing Unlimited account, including free, unlimited transactions and no monthly fee. However, there will be some small adjustments:

Spruce Member Account

What's Changing?

<25 Chequing Unlimited

Ages 0-17

Account name will change to HEADSTART Package
Access to money at ATMs or point-of-sale will now require you to select “Chequing"

<25 Chequing Unlimited

Ages 18-24

Account name will change to MyChequing Package
Access to money at ATMs or point-of-sale will now require you to select “Chequing"

Business Accounts

Spruce Member Account

What's Changing?

BizEccount

Existing account holders will be able to use this account as normal. However, the option to open a new BizEccount account will no longer be available after the data merger on April 23, 2023.

Biz 10 Account,

Biz 50 Account &

Biz 100 Account

Accounts will be merged into one account – the Business Flex Package. This package has six flexible tiers and will automatically adjust your monthly fees based on the number of transactions you make monthly.

LEARN MORE ABOUT BUSINESS FLEX >

New Business Banking Option!

After the data merger, you will have access to MemberDirect^® Business Online Banking. Designed for the needs of larger businesses, it includes all the same benefits as Small Business Online Banking and a lot more for only $25 per month.

Community Accounts

Spruce Member Account

What's Changing?

Community Chequing

Account name will change to Community Builder Chequing
Qualification criteria will be used when opening an account
Overlimit transaction fees will be waived with a minimum monthly balance of $10,000
Four free account signers will still be included with the account. Additional signers will be $25 each at account opening or annual renewal, with $100 flat fee for changes outside the renewal period.

Savings Accounts (Personal, Business & Community)

Spruce Member Account	What's Changing?
Plan 24	Two free transactions will now be included per month. If you have a chequing statement, Plan24 account activity will be included on it.
High Yield Investment Account	Account name will change to Investment Savings Two free transactions will now be included per month Overlimit withdrawals, bill payments and Interac e-Transfers will now be $5 per transaction. If you have a chequing statement, Investment Savings account activity will be included on it.