We require our members to update their Personal Access Code (PAC) regularly. Learn how to change or reset your (PAC) to keep your account safe.
Use a PAC that differs from your other banking, email, and social media accounts.
Forgot Your PAC? Self- Serve PAC Reset is a feature that will allow you to reset your PAC* whenever you need.
*Please note, this feature is not available for Small Business members.
Two-Step Verification (2SV) must already be enabled for Self-Serve PAC Reset. If 2SV is not enabled, please call our Member Service Centre at 1-855-220-2580 to reset your PAC.