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Member Service Centre

Our Member Service Centre team is here to answer your questions and help make your banking easier and more convenient. We’re open 6 days a week to help you manage all your banking needs.

☎ 1-855-220-2580

1-250-469-7014 Outside of Canada & U.S.A.
(long distance charges may apply) 

Member Service Centre Hours:

Monday to Friday

8:00 am to 6:00 pm


8:00 am to 4:00 pm



Holiday Hours & Closures

Please CLICK HERE > for a full list of holiday hour closures.

Lost or Stolen Debit Card

Please call our Member Service Centre to report a lost or stolen debit card ☎ 1-855-220-2580

After Member Service Centre hours, please call:

☎ 1-866-932-2490 Within Canada and the Continental U.S.

☎ 1-925-357-4891 Outside of Canada and the Continental U.S. (long distance charges will apply)

In the event of a lost or stolen wallet, let our checklist guide you through the steps you need to take to protect yourself and your money.
See our Checklist >

Collabria Credit Card Support

☎ 1-855-341-4643 Lost or Stolen Credit Card (Canada/U.S.A.)

☎ 1-647-252-9564 Lost or Stolen Credit Card (International Collect)

Privacy Inquires

Protecting your privacy is our top priority. If you have any concerns or questions regarding your privacy, please call ☎ 1-855-220-2580 to contact our Privacy Officer.