NEW Login to Online Banking with Two-Step Verification (2SV)

Please ensure you have your MemberCard readily available for login. Please note that MemberCards are 19-digits long.

If you require assistance logging in for the first time, please call our Member Service Centre at 1-855-220-2580 Monday-Friday 8:00am to 6:00pm, Saturday 8:00am to 4:00pm. For after hours support, please call 1-866-932-2490.

New MemberCard Format

The design of our MEMBERCARD^® Debit Cards issued through the renewal process has been updated. When you receive your new debit card you'll notice a difference in the number formatting:

The FIRST 6-digits of the card number, 629451, are now pre-printed below the embossed numbers on the second line (these numbers are smaller.)
The LAST 13-digits of the card number are embossed and located on the first line

When you're logging into Online Banking, you'll need to enter all 19-digits of your card number, starting with the FIRST 6 pre-printed digits followed by the LAST 13 embossed digits.

*Please note this does not apply to those with 19-digit embossed cards.

TWO-STEP VERIFICATION (2SV)

Enhanced online security to protect your account.

What is Two-Step Verification?

Two-Step Verification (2SV) is a more secure secure way to login to Online Banking, protecting your account from unauthorized access. Rather than answering multiple challenge questions, you'll be sent a single-use verification code by SMS text message or email. There is no need to remember any answers to challenge questions!

2SV will only be required when an unusual login is detected.

Why are we Introducing 2SV?

We are commited to providing you with a safe and protected online banking experience. Two-Step Verification is a great way to reduce fraud risks and further secure all your online banking need accounts.

As cyber-threats become more sophisticated, the use of challenge questions is growing more vulnerable to these threats. 2SV replaces challenge questions with a stronger, more secure authentication. Giving you peace-of-mind knowing you are better protected.

How to Enroll for 2SV

Step 1

Login to Online Banking from the Interior Savings website or mobile app. You may notice that our login process looks a litle different than before.

Step 2

If this is your first login, you'll be prompted to enroll in Two-Step Verification.

Step 3

The prompts will ask you to enter either a mobile phone number or email address to recieve your verification code.

Step 4

Open the email or SMS text message and enter the verification code included in the body of the message to login to your account.

**Don't mistake the SMS sender number for your verification code

*Enrollment to 2SV will be mandatory as of early 2023.

Self-Serve PAC Reset

Forgot your Personal Access Code (PAC)? Self-Serve PAC Reset is a feature that will allow you to reset your PAC* whenever you need.

How to Reset Your PAC

1.) Login to Online Banking.
2.) Select the "Forgot Password?" link on the Login page.
3.) A verification screen will appear. Complete the prompts in verification process.
4.) Once you have successfully completed the verification process you may enter and confirm your new Strong PAC.
5.) A Success screen will appear and you are now able to login to Online Banking using your new PAC.

*Please note, this feature is not available for Small Business members.

2SV must already be enabled for Self-Serve PAC Reset. If 2SV is not enabled, please call our Member Service Centre at 1-855-220-2580 to reset your PAC.

Frequently Asked Questions

FAQs and troubleshooting for Two-Step Verification.

I don't want to enroll in 2SV

2SV will become mandatory for all members who use online banking or the mobile app in early 2023.

During the initial, brief transition period, it is possible to defer enrolment to a more convenient time but not indefinitely.

If you are unable to enroll, please contact our Member Service Centre at 1-855-220-2580

I didn't receive my verification code. What do I do?

SMS Text Message
If you didn't recieve a text code, select "Send a new verification code" link in the Enter Your Verification Code screen to have a new code sent.

Email
If you’ve registered for 2-Step Verification using an email address, make sure to check your spam/junk folder. If you still haven’t received a code, you can click on the “Send a new verification code” link in the Enter Your Verification Code screen to have a new code sent.

Please call our Member Service Centre at 1-855-220-2580 if you require assitance with updating your phone or email on file for 2SV.

I lost my phone and/or can't access my email

If you are unable to access you mobile phone or email associated with your 2SV Login, please call our Member Service Centre at 1-855-220-2580 to reset your 2SV. You will be prompted to re-enroll when logging into Online Banking.

I want to update my 2SV information

To update your phone number or email for 2SV:

Desktop:

Login to Online Banking
Select "Profile and Preferences" from the left hand navigation menu
Select "Change 2-Step Verification Information"
Select the pencil icon for either the phone or email you want to edit (or select the circle-plus icon to add a phone or email).
Follow the prompts to update your phone number and/or email for 2SV

Mobile App:

Login to Online Banking from the mobile app
Select "Settings" from the navigation menu
Select "2-Step Verification Settings"
Select the pencil icon for either the phone or email you want to edit. (or select the circle-plus icon to add a phone or email).
Follow the prompts to update your phone number and/or email for 2SV

Will my code expire?

Yes. Each code expires 10 minutes from the time it is sent.

Is there an option to add a trusted device?

No. Any high-risk login will be subject to 2SV login.

This offers additional protection to both Android and iOS operating systems. If you are an Android user, you must set up 2SV. iOS users with biometric login enabled are also encouraged to enable 2SV as it helps safeguard accounts against fraud.