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Adding a card to Google Pay

When attempting to add a card to Google Pay, some users are experiencing an error: 
'Your transaction cannot be completed. [OR-TAPSH-08]'

This error is coming directly from Google. 


If you receive this error message, please contact Google directly through the Google Pay Help Center for support resolution, see instructions below.


How To Report An Error To Google

  1. Go to the Google Pay Help Center
  2. ​Step 1, add OR-TAPSH-08 in the “What can we help you with?” question, and then select 'Add payment method', click 'Next Step'
Google Support Form
  1. Step 2, displays a selection of resources.

    ​These resources WILL NOT result in a resolution, click 'Next Step'
Google Pay Support Form
  1. Step 3: 
  • Indicate OR-TAPSH-08 as the error message
  • Check your email address
  • Describe the flow to the error message. Example of what to include for the Support Specialist:  
    “Attempting to add debit card to Google Pay. Receive OR-TAPSH-08 error after entering card information and accepting Google's Terms and Conditions.”
  • Click 'Next Step'
Google Pay Support Form
  1. You will now be presented with contact options to reach Google, choose the method that is most convenient to you.  You will then receive a case ID number (save this number). 
The fifth screenshot of a Google Pay Support form
  1. When the issue is resolved, Google will send you an email.  Please follow their instructions.