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Adding a card to Google Pay

When attempting to add a card to Google Pay, some users are experiencing an error: 
'Your transaction cannot be completed. [OR-TAPSH-08]'

This error is coming directly from Google. 


If you receive this error message, you will need to contact Google directly.  Learn More > 

Google Pay being used to purchase groceries.jpg

Google Pay™️

Lighter than a wallet. Faster than a card. Google Pay is the fast, simple way to pay at millions of places – on sites, in apps, and in stores.

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Use wherever tap is available.

Credit cards icon.svg

Add your personal debit card to your wallet.

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Get Started with Google Pay™️


1.) Setup

Download the Google Pay app from the Google Play Store or check to see if it's already installed on your phone.

2.) Add a card

Open the Google Pay app and tap the (+) sign. Follow the on-screen instructions to add your Interior Savings debit card. Verify your card if needed.

3.) You're all set!

To pay in stores simply unlock the phone and hold it near the terminal.

With Google Pay, you can pay with a few quick clicks in apps and on the web when you see the Google Pay buttons.

Get the Interior Savings Android App

Google Pay™️ FAQs

Any Android smartphones and tablets running Android Lollipop 5.0 or above. To make in-store payments, your phone also needs to support NFC (Near Field Communication). To check for NFC, look for it in your phone’s Settings app. You can make in-app payments even if your phone does not have HCE.

You can pay with your Android Phone at hundreds of thousands of merchants. Easily pay wherever contactless or tap payments are accepted. You can also use Google Pay in many of your favorite apps. Just look for the Buy with Google Pay button. You can see the apps that accept Google Pay on the Google Play Store.

When paying in-store:

  1. Simply wake up your phone. No need to open the app.
  2. Hold the back of your device near the contactless payment terminal and wait for the blue checkmark.

When paying within apps:

With Google Pay, you can check out in hundreds of apps without having to enter your payment information. Catch a ride, order takeout, or get tickets to that just-announced show with the simple press of a button.

Google Pay protects your payment info with multiple layers of security, using one of the world’s most advanced security infrastructures to help keep your information safe.

Please contact our Member Service Center immediately at 1-855-220-2580.

Android Device Manager ( ) will help you find, lock, and erase your phone. Also, you can simply search “Find my phone” and Google will show you where it is on a map.

In most instances, a return should work with Google Pay the same as it would if you had swiped a regular card. The key difference is that instead of the merchant having to swipe your card again you'll have to hold your phone near the payment terminal again to verify the return. Be sure to check that the Card selected in Google Pay is the one that you used for the original purchase. In somecases you may also be asked for the last few digits of your Card number. If this happens, you should provide the last few digits ofyour virtual account number. To view the last four or five digits of the virtual account number go to "Card details" or "Transaction details.

Check with your retailer before making the return, as some merchants will require your physical card to process the refund.

Your credit and debit card information are assigned a unique virtual account number that’s used at checkout, so your full card details are never shared with the store. Think of it as a digital stand-in for your payment information. To view the last four or five digits of your virtual account number go to “Card details” or “Transaction details”.

You’ll need your virtual account number if you would like to make a return on an item purchased with Google Pay.

Google Pay Terms of Service


These Terms of Use govern your use of the Google Payment Service to make a payment with an eligible Credit Union debit card (“card”) on any Android device (“device”) that supports the use of Google Pay.

Please read these Terms carefully. If you do not agree to these Terms, you may not use Google Pay. If you add, activate or use your card for use of Google Pay, it means that you accept and agree to these Terms. In these Terms, "you" and "your" means each Credit Union member who has been issued a Credit Union card. "We", "us", and "our" mean Credit Union.

Other Documents and Agreements

These Terms are in addition to, and supplement, all other agreements between Credit Union and Member regarding Credit Union’s products and services. If there is any conflict or inconsistency between these Terms and the other agreements, then these Terms will take priority and govern with respect to the Google Payment Service.

You understand that your use of Google Pay will also be subject to agreements or terms of use with Google LLC (“Google”) and other third parties (such as your wireless carrier and the websites and services of other third parties integrated into Google Pay).

Use of Cards in Google Pay

If you want to add a card to Google Pay, you must follow the procedures adopted by Google, any instructions provided by us, and any further procedures Google or we adopt. You understand that we may not add a card to Google Pay if we cannot verify the card, if your account is not in good standing, if we suspect that there may be fraud associated with your card or for any other reason we determine at our sole discretion. Google Pay allows you to make purchases using your card wherever Google Pay is accepted. Google Pay may not be accepted at all places where your card is accepted.

Removal, Blocking, or Suspension of Card

We may not permit the addition of a card to Google Pay, or we may remove, suspend or cancel your access to Google Pay at any time, if we cannot verify the card, if we suspect that there may be fraud associated with the use of the card, if your account is not in good standing, if applicable laws change, or for any other reason we determine at our sole discretion.

You may suspend, delete or reactivate a card from Google Pay by following Google's procedures for suspension, deletion or reactivation. In certain circumstances, your card may be suspended or removed from Google Pay by Google.

Maximum Dollar Limit

Payment networks, merchants or we may establish transaction limits from time to time in their or our discretion. As a result, you may be unable to use Google Pay to complete a transaction that exceeds these limits.

Applicable Fees

We do not charge you any fees for adding a card to Google Pay. Please consult your card agreement for any applicable fees or other charges associated with your card.

Your mobile service carrier or provider, Google or other third parties may charge you service fees in connection with your use of your device or Google Pay.


You must contact us immediately if your card is lost or stolen, if your device is lost or stolen, or if your card account is compromised. If you get a new device, you must delete all your card and other personal information from your prior device.

You are required to contact us immediately if there are errors or if you suspect fraud with your card. We will resolve any potential error or fraudulent purchase in accordance with the applicable account agreement.

You agree to protect and keep confidential your Google User ID and Google passwords. If you share these credentials with others, they may be able to access Google Pay and make purchases with your card or obtain your personal information.

Before using Google Pay you should ensure that only your credentials are registered on your device as these will then be considered authorized to make transactions related to your card. If the credentials of another person are used to unlock your device or make transactions, these transactions will be deemed to be authorized by you.

You are prohibited from using Google Pay on a device that you know or have reason to believe has had its security or integrity compromised (e.g. where the device has been "rooted" or had its security mechanisms bypassed).

Google is responsible for the security of information provided to Google or stored in Google Pay.

Liability for Loss

You are solely responsible for all account transactions made using your card processed through Google Pay. You are responsible for the completeness and accuracy of the account information you enter into Google Pay. Only the individual member whose name is associated with the card should add the card to Google Pay.


You consent to the collection, use and disclosure of your personal information from time to time as provided in our privacy policy, which is available on our website. We may share with or receive from Google such information as may reasonably be necessary to determine your eligibility for, enrollment in and use of Google Pay and any Google Pay features you may select (for example, your name and details such as card number and expiry date).

Google may aggregate your information or make it anonymous for the purposes set out in its privacy policy or terms of use. To help protect you and us from error and criminal activities, we and Google may share information reasonably required for such purposes as fraud detection and prevention (for example, informing Google if you notify us of a lost or stolen device).


You agree to receive communications from us, including emails to the email address or text message to the mobile number you have provided in connection with your card account. These communications will relate to your use of your card(s) in Google Pay. You agree to update your contact information when it changes by contacting us. You may also contact us if you wish to withdraw your consent to receive these communications but doing so may result in your inability to continue to use your card(s) in Google Pay.

No Warranty and Exclusion of Liability

For the purpose of this Section, “Credit Union” means Credit Union and its agents, contractors, and service providers, and each of their respective subsidiaries. The provisions set out in this section shall survive termination of these Terms.

Google Payment Service is provided by Google, and Credit Union is not responsible for its use or function. You acknowledge and agree that Credit Union makes no representations, warranties or conditions relating to Google Pay of any kind, and in particular, Credit Union does not warrant: (a) the operability or functionality of Google Pay or that Google Pay will be available to complete a transaction; (b) that any particular merchant will be a participating merchant at which Google Pay is available; (c) that Google Pay will meet your requirements or that the operation of Google Pay will be uninterrupted or error-free; and (d) the availability or operability of the wireless networks of any device.

Credit Union will have no liability whatever in relation to Google Pay, including without limitation in relation to the sale, distribution or use thereof, or the performance or non-performance of Google Pay, or any loss, injury or inconvenience you suffer. You may want to consider keeping your physical card with you to use in the event you cannot make Google Pay transactions.

Changes to the Terms of Use

We may change these Terms or the agreements associated with the use of your card with Google Pay. You agree to any changes to these Terms or agreement(s) associated with the use of your card or account by your continued use of your card with Google Pay. If you do not accept the revised Terms or agreement(s), you must delete your card from Google Pay.

Contacting Us

You may contact us about anything concerning your card or these Terms by calling the phone number found on our website. If you have any questions or complaints about Google Pay, or disputes with Google, you should contact Google.

Google Pay is trademark of Google LLC