Member Service Centre

You can reach our Member Service Centre toll-free within Canada and the US at:


(toll free)

If you are calling from outside of Canada or the US please call us at:


(long distance charges will apply)

Hours of Operation

Our Member Service Centre is staffed with a team of specialists ready to serve you. We are open 6 days a week:

8:00 am 8:00 am 8:00 am 8:00 am 8:00 am 8:00 am Closed
6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 4:00 pm

Hours of operation are Pacific Standard Time (PST), for holiday hours please refer to our holiday closures.

A Whole Team to Help You

We're here to make banking easier and more convenient. Our team is happy to help you with any number of things;

  • Access your accounts to pay bills, order cheques, transfer funds, obtain balances and transaction information
  • Online and mobile banking
  • Purchase a term deposit or open a chequing/savings account
  • Applying for a loan
  • Make a contribution to your retirement savings plan or your tax-free savings account
  • Connect with your branch, our head office, or one of our subsidiaries
  • Find out more about Interior Savings and get answers to your questions

For account information and to perform transactions we require you to have a Personal Identification Word for verification when you call in. You can add your Word at any branch or over the phone.

We look forward to talking with you!