Contact Us

We look forward to hearing from you!

We’re always happy to hear from and help our members, so we’ve given you lots of ways to get in touch. Click one of the following or use our quick navigation links to the right:


We take complaints very seriously and use them to identify and rectify problems. By solving your issue or concern, we will have ultimately improved our service levels to all members.

If you have a problem, issue or complaint of any sort, we encourage you to contact us by one of the methods below.

Online: Feedback form, click here. (turn around time is 2 business days or less)

Phone: 1-855-220-2580

Visit Us: Find the branch closest to you, click here. 

Lost or Stolen Card


  • To report a lost or stolen MemberCard or unusual MemberCard activity please contact our Member Service Centre  
  • After Member Service Centre hours, please call 1-888-523-6075


  • To report a lost or stolen MasterCard  please call:
    • Within Canada and the Continental US 1-800-567-8111 (toll free)
    • Outside Canada and the Continental US 1-(306)-566-1276 (collect)

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