We look forward to hearing from you!
We’re always happy to hear from and help our members, so we’ve given you lots of ways to get in touch. Click one of the following or use our quick navigation links to the right:
We take complaints very seriously and use them to identify and rectify problems. By solving your issue or concern, we will have ultimately improved our service levels to all members.
If you have a problem, issue or complaint of any sort, we encourage you to contact us by one of the methods below.
Online: Feedback form, click here. (turn around time is 2 business days or less)
Visit Us: Find the branch closest to you, click here.
Lost or Stolen Card
To report a lost or stolen MemberCard or unusual MemberCard activity please contact our Member Service Centre
After Member Service Centre hours, please call:
Within Canada and the Continental US 1-866-932-2490 (toll free)
Outside Canada and the Continental US 1 (925) 357-4891
To report a lost or stolen MasterCard please call:
Within Canada and the Continental US 1-800-567-8111 (toll free)
Outside Canada and the Continental US 1 (306) 566-1276
We are committed to protecting your privacy and safeguarding your personal and financial information.
Please contact our Privacy Officer at 1-855-220-2580 with any questions or concerns regarding your privacy.