Contact Us

Mastercard Holders

To activate your new Collabria Mastercard visit MyCardinfo. To change your PIN after activation call PIN NOW at 1-844-788-2725. Learn more.

We are always happy to hear from you! Find the best way to contact us:

Member Service Centre

Our Member Service Centre is staffed with a team of specialists ready to serve you. We are open 6 days a week - exceptions do apply during holidays, please see our holiday closures page for the most up-to-date information.

  • Within Canada and the Continental US use our toll free phone number 1-855-220-2580
  • Outside Canada and the Continental US 1-250-469-7014 (long distance charges will apply)                

Questions and Comments

Do you have a comment or question about Interior Savings online banking, branches or other products and services? We'd love to hear from you. Please see use our Questions & Comments online form to submit your feedback.

Lost or Stolen Card

Debit Card (MemberCard)

  • To report a lost or stolen debit card or unusual debit card activity please contact our Member Service Centre at 1-855-220-2580
  • After Member Service Centre hours, please call:
    • Within Canada and the Continental US 1-866-932-2490
    • Outside Canada and the Continental US 1-925-357-4891 (long distance charges will apply)

Credit Card

Report a lost or stolen credit card by calling:

  • Within Canada and the U.S. (Toll free) 1-855-341-4643
  • International collect (Tolls apply) 1-647-252-9564

Telephone Banking

To access your account using TeleTouch Banking, use the phone number listed below for the correct area where your home branch resides: 

  • Kelowna area 250-862-4728
  • Outside of the Kelowna area 1-877-861-4728

Privacy Inquires

Our top priority is to protect your privacy and safeguard your personal and financial information.  Please contact our Privacy Officer at 1-855-220-2580 with any questions or concerns you may have.


We take complaints very seriously. If you have a problem, issue or complaint of any sort, we encourage you to contact us by one of the following methods:

Member Service Centre Phone Number 1-855-220-2580

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