Setting up automatic deposits or withdrawals is easy! Identifying the proper account identification numbers is important so that these transactions are processed accurately and timely.

Finding Your Account Information

 There’s no need to visit a branch or find a spare cheque when you can get your account information when logged on to online or mobile banking, here’s how:

Online Banking

  1. Login to Online Banking.
  2. Select the Chequing or Savings account that you want to withdraw from or deposit to.
  3. Click on the ‘Direct Deposit and Pre-Authorized Debit (PAD) Form’ link, which will appear above your account transactions (wait for the link to appear).
  4. A PDF file will then download a ‘void cheque’ with your account information. To see an example PDF please click here.
  5. You can then give an electronic or printed copy of the ‘void cheque’ to the company that will be crediting or debiting your account.  You can also use this information to complete a receiving company’s form with the information available on the ‘void cheque’.

Mobile Banking

  1. Login to your Mobile App.
  2. Select the Accounts icon.
  3. Find the Chequing or Savings account that you want to withdraw from or deposit to.
  4. Click on the 'Account Details'.  You'll find this at the top of the screen.
  5. You'll then see your Transit, Institution and Account Number. If you need a 'void cheque' you will need to login into Online Banking to access our desktop site.  

If you would like to be notified when a deposit or withdrawal goes through your account sign-up for Mobile Banking Alerts

Finding Your Account Information on a Cheque

Pre-Authorized Deposits 

There are three identification numbers within the encoding on a cheque that are required to set up a pre-authorized transaction:

  • Transit/Branch
  • Institution
  • Account

Pre-Authorized Withdrawals

Setting up a pre-authorized withdrawal or making a change is also easy. The options include:

  • Contact the receiving company directly
  • Most companies have on their websites the ability to set-up pre-authorized withdrawals online or a form may also be available OR
  • Contact our Member Service Centre at 1-855-220-2580 for assistance.
A blank example of an Interior Savings cheque

Sign-Up for Online Banking

Getting started with online banking is quick and easy!