South Okanagan Branch Changes

​​As part of our ongoing enhancements, Interior Savings will be making some changes with our South Okanagan branches in 2021. 

We're Moving: Changes in the South Okanagan

As announced last fall, in 2021 we will be making some changes in our South Okanagan Branches. We will be opening a new branch in the south end of Penticton that will become the primary service location for our Okanagan Falls and Penticton area members. Once the new location opens, branch services in Okanagan Falls will transition to one day a week. We will also be combining our Osoyoos and Oliver branches to serve both communities out of one regional hub location in Oliver. 

Adapting to Meet Your Needs​

Why are we making these changes? We are adapting to meet the ever-changing needs of our membership. These enhancements will allow us to continue to grow and remain strong throughout the South Okanagan.Our decision to move to the south end of Penticton is in part a result of many members asking us to have a presence in the city. Penticton is increasingly becoming a primary location for shopping, school and work. Our new location will allow us to better serve our members who spend much of their time in the city.We are combining the Osoyoos and Oliver branches to ensure our southernmost branches remain strong – and making a hub branch to serve both communities is the best way for us to do that. We will continue to regularly meet with members in Osoyoos to support their lending and investment needs and are only a call, click or short drive away for all their other needs.

When Will This Take Place?

All changes will take place in 2021, with the Osoyoos – Oliver transition slated for February 27, 2021 and the new Penticton branch expected to open in spring. For members in other communities, there are no changes.

Our Commitment to You

As always, community is at the heart of Interior Savings. While our branch addresses may be changing, our commitment to all of our South Okanagan communities is not. We remain committed to being here to serve you in many ways and will continue to invest in and support the many worthwhile organizations and initiatives that are in the region.

We understand you’ll have questions – some of which we hope to answer in our FAQ below. However, as always, please contact us at any time if you’d like to speak in person. We’re here to help.

Thank you for your business and support as we move forward together.

Frequently Asked Questions

We understand you’ll have questions – some of which we hope to answer below in our FAQs. ​please contact us any time if you would like to speak in person. We’re here to help.

​What can we expect to see going forward at the South Okanagan branches? 

Interior Savings will be opening a new branch in the south end of Penticton that will become the primary service location for our Okanagan Falls and Penticton area members. Once the new location opens, branch services in Okanagan Falls will transition to one day a week. We will also be combining our Osoyoos and Oliver branches to serve both communities out of one regional hub location in Oliver. 

​Why are you making these changes?

The changes allow us to continue to grow and be ready to meet members’ changing needs and expectations. Moving to the south end of Penticton is in part a response to the many members who have asked us to have a presence in the city. Our new location will allow us to serve our members in Penticton and the surrounding area. We are combining the Osoyoos and Oliver branches to ensure our southernmost branches remain strong – and making Oliver a regional hub branch to serve both communities is the best way for us to do that.

​I’m a member of the Osoyoos or Okanagan Falls branch. What does this mean for me? 

Our goal is to make the experience as seamless as possible for you. There will be no changes to your account number or cheques. Your account will function as usual. The only change you will encounter is a new location for your home branch. If you have a safety deposit box, we will reach out to discuss your options. In addition to our Oliver and Penticton branches, and continued service one day a week in Okanagan Falls, there are many ways we can support your banking needs without you needing to leave your home, including telephone support, online and mobile banking and investment and mortgage specialists who can come to you.

How is Interior Savings going to continue to support me?

We will continue to serve you through our two South Okanagan regional branches and the satellite location in Okanagan Falls, as well as our Member Service Centre, telephone and online banking, and ATMs. Our Mortgage and Investment Specialists and Commercial Account Managers will continue to travel throughout the region to meet you at your convenience.

​When will we start to see changes?

All changes will happen in 2021, with the Osoyoos – Oliver transition taking place February 27 and the new Penticton branch expected to open in spring. Once the Penticton branch is open, Okanagan Falls will be open for the local community with access to most services one day a week. We will provide more information about this in the coming months.

​What about other branches? Will there be changes elsewhere? 

No, there are no other changes planned for other community branches.

​What does this mean for the many organizations Interior Savings supports throughout the region?

As always, community is at the heart of Interior Savings. While our branch addresses may be changing, our commitment to all of our South Okanagan communities is not. We will continue to invest in and support the many worthwhile organizations and initiatives that are in the region.

​How can I contact you if I have any questions?

You can reach us at 1-855-220-2580 or branchchanges@interiorsavings.com

Alternative Ways to Bank

In addition to calling or visiting any of our branches, you can call our Member Service Centre that’s open extended hours, or access your accounts 24/7 through online banking, telephone banking, or our mobile app

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