Before September 18, you should have received a secure online and/or mobile banking message. It included information on your temporary password needed after the conversion.
FREQUENTLY ASKED QUESTIONS
BANKING SYSTEM CONVERSION
You'll find information on:
Most Asked Questions | Banking System Conversion
ATM, Online, Mobile and Telephone Banking | Interac eTransfers | Line of Credit
Small Business Online Banking | Account and Membership
If you don't find what you're looking for call our Member Service Centre at 1-855-220-2580 or email us at firstname.lastname@example.org
What was the message regarding the temporary password/PAC?
Why didn’t I receive a temporary password to log into online banking after the conversion?
My online banking password/PAC is not working. How do I set up a new PAC?
How do I reset my password?
Are there changes to Personal Banking Accounts?
Is a laptop or desktop computer required to log into online banking after conversion. What if I only have a mobile phone or an iPad?
Banking System Conversion
What is a banking system and why did it change?
Why did Interior Savings upgrade the banking system?
How will a new banking system benefit me?
Will there be additional costs to members from the upgrade?
Will the banking system upgrade eliminate jobs? Will customer service change?
The communications to date mention the new banking system will be better for Interior Savings and staff, how?
How will I know if an email about the system upgrade is from Interior Savings?
Will customer service change as a result of the banking system upgrade?
ATM, Online, Mobile and Telephone Banking
Includes information on Bill Payments, Pre-authorized Withdrawals, Direct Deposits, Statements, Transactions, Linked Partner Accounts