Banking Changes

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What You Should Know

Online banking and mobile app - If logging in for the first time, you will need to reset your password. Please see detailed instructions below.
TeleTouch phone banking – please call the Member Service Centre or visit a branch for login credentials and a new password.
Small Business Online Banking – please call Member Service Centre or visit a branch for a new password.
Monthly Statements - There are a few changes that members will see starting with their September month-end statement. These changes apply to members who receive paper statements as well with members who access their e-Statements through online banking.
Partner Accounts - We have updated the way our members login to our financial service partner sites such as Credential Asset Management Inc. and Qtrade Securities Inc.

If you are experiencing any issues, please refer to our Frequently Asked Questions (FAQs), call our Member Service Center at 1-855-220-2580 or visit your branch for assistance.

Logging into Online Banking For the First Time After Conversion

To reset your PAC online, you will need to use the desktop version of online banking (not our mobile app).
On the login screen click “Forgot Your PAC?” which will prompt you to answer a series of security questions to verify your identity.
You will then be able to create a new PAC (must be 8-30 characters and include at least one uppercase letter, one lower case letter and one number. The following special characters ! # $ ’ ( ) , - . / : ? @ \ | are also permitted, but are optional).
If you get stuck on the security questions, or run into issues, please contact our Member Service Centre or visit a branch for assistance in resetting your PAC