To our valued members,
Nine weeks ago today, as cases of COVID-19 were on the rise and the Province was urging businesses to help flatten the curve, Interior Savings announced that we would be temporarily changing the way we serve our members. We moved to phone and email support and provided in-branch service by appointment only.
We know that was not an easy adjustment for some of our members and we are grateful for your patience and for sticking with us as we did what we believe was in the best interest of our members, our employees and our communities.
I am happy to announce that, beginning Monday June 8th, we will begin to safely re-open our branches to walk-in traffic. It will be a gradual process. To start, all our credit union branches will remain at reduced hours to support members with basic banking services. You will be able to walk-in to a branch to receive assistance with things like opening an account, getting a new member card, or making a deposit or bill payment. For more complex needs, like mortgages or financial planning, our account managers will continue to serve you by phone, email or by appointment. Since our account manager’s offices cannot accommodate the required 6-foot distancing, we need to complete installation of plexi-shields and those, unfortunately, are on back-order. We hope to receive them later this month at which time our account managers can begin to see more members in branch. Our insurance offices will also begin accepting walk-in traffic with reduced hours and can support all of your insurance needs.
As a province, and as a community, we have sacrificed and we have done well at flattening the curve of COVID-19. Though, as Dr. Bonnie Henry said last week, “To keep COVID-19 at bay, we need to stay slow and low with fewer faces and bigger spaces. A slow and gradual return ensures we can continue to keep our curve flat and protect our loved ones and ourselves”.
We still strongly encourage members to call, go to our website, or use our online banking as alternatives to coming into a branch. That continues to be the safest option. That being said, we understand it’s not for everyone and we do look forward to seeing our members in person again.
If you need to come into a branch, rest assured we are taking every precaution to keep both yourself and our employees safe. In accordance with WorkSafeBC’s new standards, we have implemented a COVID-19 Safety Plan that includes measures such as:
- Continuing to frequently sanitize high touch surfaces.
- Supporting social distancing by limiting the number of people in branch at any one time, installing floor decals and signage to direct members, and installing plexi-shields where it’s difficult to maintain 6-feet of distance.
- Making hand sanitizer available to staff and members, and supplying our employees and members with gloves and non-medical masks should they wish to use them.
- Ensuring no one is allowed on premise if they are experiencing any COVID symptoms or have been advised by Public Health to self-quarantine.
As our community opens back up and we all look forward to things returning to normal, I would like to take a moment to reflect on some of the lessons we’ve learned and the things that have come to light over these past few months. This pandemic has been difficult on all of us but it has had a far more profound impact on those who, in the best of times, already face barriers, exclusion, threats, and harm. It is not news that we have work to do as a society. The recent acts of racism and violence against the Black community and others, underscore that positive change is needed and that we all have to step up.
We strongly support the need to take forward the lessons learned and continue working to protect human rights, to ensure equal chance and to stamp out discrimination. At Interior Savings, we are grateful to be able to support the work of many local non-profits like the YMCA, Boys and Girls Clubs, United Way, CMHA, the Foundry and many others who work hard every day to create a more inclusive and supportive community where everyone has the chance to achieve their potential. We believe that diversity of people, perspectives and backgrounds make us all stronger.
President & CEO