• Covid 19

Supporting Our Members During COVID-19

With the continued effects of COVID-19, the health, safety and financial wellbeing of our members and employees is top of mind. As the situation evolves, we’ll keep you informed about how we are responding to meet your needs. 

Now offering $60,000 CEBA Loans and $20,000 Expansion Funding

If you previously received a $40,000 CEBA loan, you may now be eligible to top it up with an additional $20,000. ​New applicants may be eligible to apply for a loan up to $60,000. Learn more.

BC Recovery Benefit

Applying for the BC Recovery Benefit? You will need your Bank Account Information. Click here for instructions on how to find your account information for direct deposit.

Mask are now Mandatory in Branch

For everyone's safety and as per public health orders, masks are now mandatory when visiting our branches. Thank you.

Branch Hours and Services

All of our credit union and insurance branches have resumed regular hours of service. We will continue to follow all WorksafeBC guidelines including frequently sanitizing high-touch surfaces, maintaining safe social distancing and serving a limited number of people in branch at one time. Branch hours may change. Please check our website prior to coming in.

Financial Relief for Personal Members

Flexible solutions including payment deferrals and more.

Financial Relief for Business Members

Flexible lending solutions and access to CEBA loans.

Insurance and ICBC Online Services

Personal, home and autoplan insurance now offered online or by phone.

CRA Direct Deposit

Sign-up to get your benefit payments faster.

Bank from Anywhere

Get started with telephone, mobile, online, ATM and contactless banking.

Updates from our CEO

Learn how we’re supporting our members, employees and communities.

Frequently Asked Questions

If you don't find what you're looking for, give us a call at 1-855-220-2580.

Minimizing the Spread of the Virus

Banking Services and Member Support

Market and Investment Impacts

Travel Insurance and Mastercard/Visa Insurance