With the continued effects of COVID-19, the health, safety and financial wellbeing of our members and employees is top of mind. As the situation evolves, we’ll keep you informed about how we are responding to meet your needs.
As per the Provincial Health Officer, masks are required in all indoor public spaces within the Interior Health region.
All of our credit union and insurance branches have resumed regular hours of service. We will continue to follow all WorksafeBC guidelines including frequently sanitizing high-touch surfaces, maintaining safe social distancing and serving a limited number of people in branch at one time. As per the Provincial Health Officer, masks are STILL required in indoor public spaces. Branch hours may change. Please check our website prior to coming in.
Flexible solutions including payment deferrals and more.
Personal, home and autoplan insurance now offered online or by phone.
Get started with telephone, mobile, online, ATM and contactless banking.
Learn how we’re supporting our members, employees and communities.
If you don't find what you're looking for, give us a call at 1-855-220-2580
Since early March, Interior Savings has been actively monitoring and managing impacts of COVID-19 on our employees, operations and communities. Through it all, the health and safety of our members and employees has been a top priority. We’re taking precautionary measures to reduce the risks and impacts of COVID-19 in our operations including:
Please call our Member Service Centre at 1-855-220-2580 with any details you can provide about your contact with us.
We encourage our members to stay informed and use clear, accurate, and up-to-date information from official resources only. We recommend the following two sites:
You can expect regular updates on interiorsavings.com and Interior Savings social media channels. Members can also call in to our Member Service Centre (1-855-220-2580). If we close a branch we'll do our best to notify affected members through emails or personal calls.
If you’re not already using our online banking, give our Member Service Centre a call (1-855-220-2580) and we’ll get you set up and walk you through it on the phone. You can pay bills, transfer money between accounts, friends and family members, and stay on top of your account balances from the safety and comfort of your home. If you’re doing more online shopping, you can even link your PayPal account to your chequing account. Even better, once you’re set up to use online banking, you can download our mobile app and do all your banking from your mobile device.
To help minimize the spread of this virus, we’re encouraging members to reduce their use of cash and instead opt for contactless payment options. Your Member Card and Collabria Credit Cards are enabled with tap functionality. You can just tap your card on the pin pad without having to touch any buttons. To learn more, click here.
Interior Savings is committed to helping our members who may be experiencing financial hardship as a result of COVID-19. To support you, we’re offering flexible solutions including payment deferrals on mortgages and loans.
Yes. Your deposits are 100% guaranteed by the Credit Union Deposit Insurance Corporation of British Columbia.
Criminals tend to take advantage of situations like this. Please be on the lookout for phishing scams, attempts to get you to reveal personal information and the sale of fake good and services. It’s important to never provide personal or financial information to a link that you don’t trust. Some reported examples of scams include:
To learn more about how to spot scams, click here.
We’re continuing to see a lot of volatility in the market and, while not all of it is related to COVID-19 coronavirus, our message to investors remains the same: Trust your plan; it was designed to weather the storm. Staying focused on the big picture – your long-term goals – rather than the short-term fluctuations, will help keep you on track. The short-term effects can be frustrating but changing course because of them could do more harm than good in the long run.
Please call your advisor or our Investment Solution Centre to help with your questions. The Investment Solution Centre team can be reached during normal office hours Monday to Friday at (250) 469-7027 or at our Toll Free number 1-855-788-8999.
If you have upcoming travel plans and are unsure of what coverages you have, please call your local Interior Savings Insurance Service branch or visit one of these sites depending on which company your travel policy is held with:
For the most up-to-date information on travel insurance on your Interior Savings Collabria credit card and cancellation claims related to COVID-19, please go to: https://interiorsavings.mycardinfo.com
Alternatively, you can go to our credit card travel insurance provider’s (Desjardins Financial Security Life Assurance Company – DFS) website, where FAQs relating to the evolving situation and card insurance coverages are continuously updated. For further information, you can also call the Collabria Cardholder Services Contact Centre at: 1.855.341.4643.