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Supporting Our Members During COVID-19


With the continued effects of COVID-19, the health and safety of our members and employees is top of mind. We know COVID-19 has had, and will continue to have, a big impact on many members and we're here to support you.

As the situation evolves, we’ll keep you informed about how we are responding to meet your needs. We have listed the answers to common questions below, however please don’t hesitate to call your branch directly, or contact our Member Service Centre at 1-855-220-2580 for support with any of your banking needs.  We apologize in advance for any longer than usual wait times as a result of increased call volumes and we sincerely appreciate your patience as we do our best to help all of our members through these trying times.

Branch Hours and Services are Changing

The next few weeks are critical to helping BC flatten the curve of the COVID outbreak. We are doing our part to help protect the health and well-being of our members and employees while continuing to provide essential financial services.

Effective April 6th, our branches will serve members by phone or appointment only. While we will be closed to walk-in traffic, our employees are just a phone call or email away. Our ATMs and Night Deposit service will remain open and we will continue to meet with members by appointment for access to safety deposit boxes or any transaction that requires an in person meeting.  

Branch Locator >

Financial Relief for Members

Interior Savings is committed to helping our members who may be experiencing financial hardship as a result of COVID-19. To support you, we’re offering flexible solutions including payment deferrals on mortgages and loans

Learn More about our Financial Relief Options >

Get Your Benefit Payments and Tax Refunds Faster

Sign up for CRA Direct Deposit. A fast, secure and convenient way to get your CRA payments directly into your account.

Learn More >

ICBC Services Now Online

We can now support the following ICBC services online, by phone or email:
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  • Renewals
  • Policy Changes
  • Transfer of Insurance
  • Cancellations
  • Storage Policies
  • Temporary Operating Permits
  • New Plates

Driver License Renewals:

Call their Contact Centre at 1-800-950-1498 for a temporary 3 month license renewal. 

Please have your driver's license and current insurance documents ready. 

Start My ICBC Transactions Online >

Call Your Local Insurance Office >

Online Banking

Interior Savings online banking is available for personal and business members. We also have a convenient mobile app.  Manage everything from bill payments and money transfers, to savings and investment products. It's secure and quick to set up — if you need to get set up, give us a call at 1-855-220-2580.

Online Banking Features >

Paying for Things Electronically

To help minimize the spread of this virus, we’re encouraging members to reduce their use of cash and instead opt for contactless payment options.

  • You can pay bills and transfer money via online banking.
  • Beginning March 24th, until April 30th, we are waiving all Interac® e-transfer fees on all accounts.
  • Your Member Card and Collabria Credit Cards are enabled with contactless "tap" functionality. You can just hover your card over the pin pad without having to touch any buttons. Please note, Collabria has temporarily increased the contactless transaction limit so you can now use “tap” functionality on your Collabria credit card for purchases up to $250.
  • Interior Savings now offers Apple Pay, Samsung Pay and Google Pay. Pay in apps or by hovering your phone over the pin pad. Here’s how to get started.

A Message from Interior Savings President & CEO, Kathy Conway

A message from Interior Savings President & CEO, Kathy ConwayLearn about the measures Interior Savings is taking to protect the health of members and employees, and how we'll continue to support your financial needs during this time.

Read Kathy's Message >

Frequently Asked Questions

If you don't find what you're looking for, give us a call at 1-855-220-2580.

Minimizing the Spread of the Virus

How is Interior Savings protecting members and employees?

Since early March, Interior Savings has been actively monitoring and managing impacts of COVID-19 on our employees, operations and communities. Through it all, the health and safety of our members and employees has been a top priority. We’re taking precautionary measures to reduce the risks and impacts of COVID-19 in our operations including:

  • Increasing sanitization of high touch surfaces and boosting the supply of hygiene products in our branches and administration centres.
  • Actively monitoring employee absenteeism and travel, and requiring self-isolation where exposure to COVID-19 is possible.
  • Instituting changes in our branches to increase social distancing and, where feasible to do so, enabling employees to work remotely.
  • Closing our community rooms and asking members and suppliers to call before coming into a branch if they feel ill or have travelled internationally. 

Why isn't Interior Savings closing all branches to stop the spread of COVID-19?

The health and safety of our members and employees continues to be a top priority. We continue to implement many measures to increase sanitization, to create greater social distance between people, we have reduced our branch hours and, where possible have enabled employees to work from home. We will not hesitate to close branches or business support departments to reduce the risk of spreading the virus where there is good evidence to do so. At the same time we have a responsibility to serve our members and help them meet their financial needs during a difficult time

I've been diagnosed with or exposed to a positive COVID-19 person, and was in a branch. Who should I tell?

Please call our Member Service Centre at 1-855-220-2580 with any details you can provide about your contact with us.

Where can I find official public information on COVID-19?

We encourage our members to stay informed and use clear, accurate, and up-to-date information from official resources only.  We recommend the following two sites:

Banking Services and Member Support

Where can I get up-to-date information about branch closures or service changes?

You can expect regular updates on interiorsavings.com and Interior Savings social media channels.  Members can also call in to our Member Service Centre (1-855-220-2580).  If we close a branch we'll do our best to notify affected members through emails or personal calls.

Online and mobile banking

If you’re not already using our online banking, give our Member Service Centre a call (1-855-220-2580) and we’ll get you set up and walk you through it on the phone.   You can pay bills, transfer money between accounts, friends and family members, and stay on top of your account balances from the safety and comfort of your home. If you’re doing more online shopping, you can even link your PayPal account to your chequing account. Even better, once you’re set up to use online banking, you can download our mobile app and do all your banking from your mobile device.

Cash or alternative payment options?

To help minimize the spread of this virus, we’re encouraging members to reduce their use of cash and instead opt for contactless payment options.  Your Member Card and Collabria Credit Cards are enabled with tap functionality.  You can just tap your card on the pin pad without having to touch any buttons. To learn more, click here.    

How are you helping members through hardship?

Interior Savings is committed to helping our members who may be experiencing financial hardship as a result of COVID-19. To support you, we’re offering flexible solutions including payment deferrals on mortgages and loans.

Learn More About our Financial Relief Options >

Is my money safe with Interior Savings?

Yes. All of your deposits at any BC credit union are 100% guaranteed by CUDIC.

How do I protect myself from Scams and Fraud related to COVID-19?

Criminals tend to take advantage of situations like this. Please be on the lookout for phishing scams, attempts to get you to reveal personal information and the sale of fake good and services. It’s important to never provide personal or financial information to a link that you don’t trust. Some reported examples of scams include:

  • Offers of fast COVID-19 tests
  • Resale of expired or fake consumer products at high prices
  • Fake decontamination services
  • Fake products that claim to treat or prevent the disease
  • Investing in hot new stocks related to the disease
  • Phishing, spear phishing and other malicious email campaigns that capitalize on the public's fears
  • Fraudulent and deceptive online ads

To learn more about how to spot scams, click here.

Market and Investment Impacts

I'm concerned about the impact COVID-19 might have on my investmentsor retirement plans.

We’re continuing to see a lot of volatility in the market and, while not all of it is related to COVID-19 coronavirus, our message to investors remains the same: Trust your plan; it was designed to weather the storm. Staying focused on the big picture – your long-term goals – rather than the short-term fluctuations, will help keep you on track. The short-term effects can be frustrating but changing course because of them could do more harm than good in the long run.

Who can I call if I'm concerned about the impact of COVID-19 on my investments?

Please call your advisor or our Investment Solution Centre to help with your questions. The Investment Solution Centre team can be reached during normal office hours Monday to Friday at (250) 469-7027 or at our Toll Free number 1-855-788-8999.

Travel Insurance and Mastercard/Visa Insurance

​Where can I find information about my travel insurance policy for an upcoming trip?

If you have upcoming travel plans and are unsure of what coverages you have, please call your local Interior Savings Insurance Service branch or visit one of these sites depending on which company your travel policy is held with:

​Where can I find information about travel insurance related to my Interior Savings Mastercard or Visa?

For the most up-to-date information on travel insurance on your Interior Savings Collabria credit card and cancellation claims related to COVID-19, please go to: https://interiorsavings.mycardinfo.com.

Alternatively, you can go to our credit card travel insurance provider’s (Desjardins Financial Security Life Assurance Company – DFS) website, where FAQs relating to the evolving situation and card insurance coverages are continuously updated. For further information, you can also call the Collabria Cardholder Services Contact Centre at: 1.855.341.4643.