Supporting Our Members During COVID-19

Since early March, Interior Savings has been actively monitoring and managing impacts of COVID-19 on our employees, operations and communities. Through it all, the health and safety of our members and employees has been a top priority. We’re taking precautionary measures to reduce the risks and impacts of COVID-19 in our operations including:

• Increasing sanitization of high touch surfaces and boosting the supply of hygiene products in our branches and administration centres.
• Actively monitoring employee absenteeism and travel, and requiring self-isolation where exposure to COVID-19 is possible.
• Instituting changes in our branches to increase social distancing and, where feasible to do so, enabling employees to work remotely.
• Closing our community rooms and asking members and suppliers to call before coming into a branch if they feel ill or have travelled internationally. 

The health and safety of our members and employees continues to be a top priority. We continue to implement many measures to increase sanitization, to create greater social distance between people, we have reduced our branch hours and, where possible have enabled employees to work from home. We will not hesitate to close branches or business support departments to reduce the risk of spreading the virus where there is good evidence to do so. At the same time we have a responsibility to serve our members and help them meet their financial needs during a difficult time

Please call our Member Service Centre at 1-855-220-2580 with any details you can provide about your contact with us.

We encourage our members to stay informed and use clear, accurate, and up-to-date information from official resources only.  We recommend the following two sites:

• Province of BC COVID-19 Information Site
• BC Centre for Disease Control

You can expect regular updates on interiorsavings.com and Interior Savings social media channels.  Members can also call in to our Member Service Centre (1-855-220-2580).  If we close a branch we'll do our best to notify affected members through emails or personal calls.

If you’re not already using our online banking, give our Member Service Centre a call (1-855-220-2580) and we’ll get you set up and walk you through it on the phone.   You can pay bills, transfer money between accounts, friends and family members, and stay on top of your account balances from the safety and comfort of your home. If you’re doing more online shopping, you can even link your PayPal account to your chequing account. Even better, once you’re set up to use online banking, you can download our mobile app and do all your banking from your mobile device.

To help minimize the spread of this virus, we’re encouraging members to reduce their use of cash and instead opt for contactless payment options.  Your Member Card and Collabria Credit Cards are enabled with tap functionality.  You can just tap your card on the pin pad without having to touch any buttons. To learn more, click here.    

Interior Savings is committed to helping our members who may be experiencing financial hardship as a result of COVID-19. To support you, we’re offering flexible solutions including payment deferrals on mortgages and loans.

Learn More About our Financial Relief Options >

Yes. All of your deposits at any BC credit union are 100% guaranteed by CUDIC.

Criminals tend to take advantage of situations like this. Please be on the lookout for phishing scams, attempts to get you to reveal personal information and the sale of fake good and services. It’s important to never provide personal or financial information to a link that you don’t trust. Some reported examples of scams include:

• Offers of fast COVID-19 tests
• Resale of expired or fake consumer products at high prices
• Fake decontamination services
• Fake products that claim to treat or prevent the disease
• Investing in hot new stocks related to the disease
• Phishing, spear phishing and other malicious email campaigns that capitalize on the public's fears
• Fraudulent and deceptive online ads

To learn more about how to spot scams, click here.

We’re continuing to see a lot of volatility in the market and, while not all of it is related to COVID-19 coronavirus, our message to investors remains the same: Trust your plan; it was designed to weather the storm. Staying focused on the big picture – your long-term goals – rather than the short-term fluctuations, will help keep you on track. The short-term effects can be frustrating but changing course because of them could do more harm than good in the long run.

Please call your advisor or our Investment Solution Centre to help with your questions. The Investment Solution Centre team can be reached during normal office hours Monday to Friday at (250) 469-7027 or at our Toll Free number 1-855-788-8999.

If you have upcoming travel plans and are unsure of what coverages you have, please call your local Interior Savings Insurance Service branch or visit one of these sites depending on which company your travel policy is held with:

• Tugo Travel Insurance
• Allianz Travel

For the most up-to-date information on travel insurance on your Interior Savings Collabria credit card and cancellation claims related to COVID-19, please go to: https://interiorsavings.mycardinfo.com.

Alternatively, you can go to our credit card travel insurance provider’s (Desjardins Financial Security Life Assurance Company – DFS) website, where FAQs relating to the evolving situation and card insurance coverages are continuously updated. For further information, you can also call the Collabria Cardholder Services Contact Centre at: 1.855.341.4643.