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  • Covid 19

Supporting Our Members During COVID-19

With the continued effects of COVID-19, the health, safety and financial wellbeing of our members and employees is top of mind. As the situation evolves, we’ll keep you informed about how we are responding to meet your needs. 

Branch Hours and Services - July 6 Update

Beginning July 6th, all our credit union and insurance branches will resume regular hours of service.  We will continue to follow all WorksafeBC guidelines including frequently sanitizing high-touch surfaces, maintaining safe social distancing and serving a limited number of people in branch at one time.  Branch hours may change. Please check our website prior to coming in.

Financial Relief for Personal Members

Flexible solutions including payment deferrals and more.

Financial Relief for Business Members

Flexible lending solutions and access to CEBA loans.

Insurance and ICBC Online Services

Personal, home and autoplan insurance now offered online or by phone.

CRA Direct Deposit

Sign-up to get your benefit payments faster.

Ways to Bank

Get started with telephone, mobile, online, ATM and contactless banking.

Updates from our CEO

Learn how we’re supporting our members, employees and communities.

Frequently Asked Questions

If you don't find what you're looking for, give us a call at 1-855-220-2580.

Minimizing the Spread of the Virus

How is Interior Savings protecting members and employees?

Since early March, Interior Savings has been actively monitoring and managing impacts of COVID-19 on our employees, operations and communities. Through it all, the health and safety of our members and employees has been a top priority. We’re taking precautionary measures to reduce the risks and impacts of COVID-19 in our operations including:

  • Increasing sanitization of high touch surfaces and boosting the supply of hygiene products in our branches and administration centres.
  • Actively monitoring employee absenteeism and travel, and requiring self-isolation where exposure to COVID-19 is possible.
  • Instituting changes in our branches to increase social distancing and, where feasible to do so, enabling employees to work remotely.
  • Closing our community rooms and asking members and suppliers to call before coming into a branch if they feel ill or have travelled internationally. 

I've been diagnosed with or exposed to a positive COVID-19 person, and was in a branch. Who should I tell?

Please call our Member Service Centre at 1-855-220-2580 with any details you can provide about your contact with us.

Where can I find official public information on COVID-19?

We encourage our members to stay informed and use clear, accurate, and up-to-date information from official resources only.  We recommend the following two sites:

Banking Services and Member Support

Where can I get up-to-date information about branch closures or service changes?

You can expect regular updates on interiorsavings.com and Interior Savings social media channels.  Members can also call in to our Member Service Centre (1-855-220-2580).  If we close a branch we'll do our best to notify affected members through emails or personal calls.

Online and mobile banking

If you’re not already using our online banking, give our Member Service Centre a call (1-855-220-2580) and we’ll get you set up and walk you through it on the phone.   You can pay bills, transfer money between accounts, friends and family members, and stay on top of your account balances from the safety and comfort of your home. If you’re doing more online shopping, you can even link your PayPal account to your chequing account. Even better, once you’re set up to use online banking, you can download our mobile app and do all your banking from your mobile device.

Cash or alternative payment options?

To help minimize the spread of this virus, we’re encouraging members to reduce their use of cash and instead opt for contactless payment options.  Your Member Card and Collabria Credit Cards are enabled with tap functionality.  You can just tap your card on the pin pad without having to touch any buttons. To learn more, click here.    

How are you helping members through hardship?

Interior Savings is committed to helping our members who may be experiencing financial hardship as a result of COVID-19. To support you, we’re offering flexible solutions including payment deferrals on mortgages and loans.

Learn About Financial Relief Options for Personal Members >

Learn About Financial Relief Options for Business Members >

Is my money safe with Interior Savings?

Yes. All of your deposits at any BC credit union are 100% guaranteed by CUDIC.

How do I protect myself from Scams and Fraud related to COVID-19?

Criminals tend to take advantage of situations like this. Please be on the lookout for phishing scams, attempts to get you to reveal personal information and the sale of fake good and services. It’s important to never provide personal or financial information to a link that you don’t trust. Some reported examples of scams include:

  • Offers of fast COVID-19 tests
  • Resale of expired or fake consumer products at high prices
  • Fake decontamination services
  • Fake products that claim to treat or prevent the disease
  • Investing in hot new stocks related to the disease
  • Phishing, spear phishing and other malicious email campaigns that capitalize on the public's fears
  • Fraudulent and deceptive online ads

To learn more about how to spot scams, click here.

Market and Investment Impacts

I'm concerned about the impact COVID-19 might have on my investmentsor retirement plans.

We’re continuing to see a lot of volatility in the market and, while not all of it is related to COVID-19 coronavirus, our message to investors remains the same: Trust your plan; it was designed to weather the storm. Staying focused on the big picture – your long-term goals – rather than the short-term fluctuations, will help keep you on track. The short-term effects can be frustrating but changing course because of them could do more harm than good in the long run.

Who can I call if I'm concerned about the impact of COVID-19 on my investments?

Please call your advisor or our Investment Solution Centre to help with your questions. The Investment Solution Centre team can be reached during normal office hours Monday to Friday at (250) 469-7027 or at our Toll Free number 1-855-788-8999.

Travel Insurance and Mastercard/Visa Insurance

​Where can I find information about my travel insurance policy for an upcoming trip?

If you have upcoming travel plans and are unsure of what coverages you have, please call your local Interior Savings Insurance Service branch or visit one of these sites depending on which company your travel policy is held with:

​Where can I find information about travel insurance related to my Interior Savings Mastercard or Visa?

For the most up-to-date information on travel insurance on your Interior Savings Collabria credit card and cancellation claims related to COVID-19, please go to: https://interiorsavings.mycardinfo.com

Alternatively, you can go to our credit card travel insurance provider’s (Desjardins Financial Security Life Assurance Company – DFS) website, where FAQs relating to the evolving situation and card insurance coverages are continuously updated. For further information, you can also call the Collabria Cardholder Services Contact Centre at: 1.855.341.4643.