PAC Reset

PAC Reset allows you to reset your Personal Access Code (PAC) and security questions when you have locked yourself out of Online Banking, without having to visit a branch. For security reasons you will be required to verify your identity before being able to reset your PAC or security question.

Tips for Creating a Strong PAC

  1. Your PAC must include at least one upper case letter, one lowercase letter, one number and be between 8 to 30 characters long.
  2. To help protect your account, avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street).
  3. Use a PAC that differs from your other banking, email, and social media accounts.
  4. Creating a complex but memorable sentance or sequence of words and numbers will make it harder for others to guess your PAC.

How to Reset Your PAC

  1. Click the Online Banking tab.
  2. Click the Forgot your PAC? link to the right hand side of the PAC field.
  3. Enter your MEMBER CARD® debit card number and click Continue.
  4. Complete the Verify Your Identity form and questions. 
  5. Enter your new Strong PAC and click Continue.

Reset Your PAC Now  

How to Reset Your Security Questions

  1. Click the Online Banking tab.
  2. Enter your MEMBER CARD® debit card number, and your PAC, and click Login
  3. If you are prompted to, answer your security question(s).
  4. Once you are logged into Online Banking, select the Profile and Preferences option on the left navigation.
  5. Then select the Change Security Questions option.
  6. Select and answer your new security questions and click Next.
  7. Review your new security questions and answers, and click Next.

What you should know:

  • You are only able to use these features 3 times in a 24 hour period. That includes failed attempts and actual use of the features (PAC reset, security question reset, Online Banking sign-up)
  • Although this feature uses information from your credit bureau it will not show as a "hit" on your credit report.

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