Account and Service Charge Fee Updates

Introducing exciting updates to Interac® e-Transfers

as well as account and fee changes effective May 1, 2018

Good news! You will no longer need to track how many Interac® e-Transfers you conduct on your personal chequing or savings accounts. Effective May 1, Interac® e-Transfers will be included as a transaction within your package limit.

Starting May 1, all US chequing account holders will receive 2 FREE transactions per month to allow for flexibility and more savings.

There’s more. We’re introducing new chequing and youth account names so members can easily navigate and choose the right package for their everyday banking needs. The features of the chequing packages will not change, just the product name will be updated on May 1:

  • The Total Service 10 Pack will be renamed the Basic Package
  • The Total Service 25 Pack will be renamed the Simple Package
  • The Total Service 50 Pack will be renamed the Smart Package
  • The Total Service Unlimited Pack will be renamed the Ultimate Package
  • The Fat Cat and Youth Package will be renamed the HEADSTART® Package

Service Fee Changes


Item Current Fee New Fee May 1*

Over-Limit Transactions

  Chequing $0.65 each $1.00 each
  Plan 24 Self-Service $0.75 each $1.00 each
  Plan 24 Assisted-Service $1.00 each $1.00 each

US & International ATM Withdrawals


$2

$3

Interac® ATM Withdrawals


$1.75

$2

Chargeback


$5

$7

Post-dated item held for deposit


$3

$5

Account Closed Before 90 Days


$20

$25

Balance of Account Transfer


$20

$25

Membercard Replacement

No Charge

1st card/year free,

then $5 each**

Safety Deposit Box - Annual Fee (add 5% GST)

  Small (1.5x5) $40 $45
  Medium (2.5x5, 3.25x5) $60 $65
  Large (5x5, 2.5x10) $85 $90
  Coin (5x10) $140 $150
  Extra Large (10x10) $240 $250

Safety Deposit Box - Replace Lost Key Fee


Cost, min $15

Cost, min $20

Safety Deposit Box - Drill Box


Cost, min $150

Cost, min $200
*Some fees may be subject to GST
**Some exceptions may apply (i.e. stolen, malfunctioning card)
For more information on your account options, please call our Member Service Centre at 1-855-220-2580 or visit your local branch.